Packing and Shipping
We have put a lot of focus on making sure the items get delivered to our customers as quickly as possible. You will receive your order in 6-17 business days from the date that it is placed.
A confirmation email will be sent to you once the order is authorized and verified. We begin preparing your order immediately after it is verified. With this sort of time frame, it makes it difficult for us to change or cancel your order, however, we will do our best to support your request.
It normally takes 3-7 business days for us to process your order. Please note that this does not include holidays and weekends.
It normally takes 1-3 business days for the items marked with “Priority Dispatching” to be ready for shipment.
QI.Is the human hair?
Yes! The hair is cut from one donor with full cuticle aligned ,no acid bath .natural unprocessed. It is 100% real human hair .can be dyed .bleached, also can be curled, straightened.
Q2:Why the hair is shedding or tangle a little?
A few shedding is normal.we are STRONGLY RECOMMEND customer SEAL weft & CUTTING AREA. Don't cut the weft only if u feel it's necessary. Our hair is cuticle intact donator’s hair, usually not tangle. But dryness will lead to tangle and shedding, please follow our hair care instruction and use our recommended shampoo & conditioner to co-wash it at least once a week! Sulfate/alcohol involved products will leads to dry and frizzy, please notice that In advance!
Q3:How many bundles hair do I need?
Usually, 3-4 bundles according to your head size and the effect you prefer, hair more than 20”, 4-5 bundles will be recommended.
Q4: Why does gray hair exist in my hair bundles?
Human non-dyed hair will have a few strands gray hair or split ends inside, It’s normal and not a quality problem, we usually collect the hair carefully during production, But we can’t guarantee 100% no gray hair or split ends, Please understand and pick up the few strands out by yourself. Thank you so much for your understanding.
Q5.How often can I wash my Hair?
Our hair can last for a very long time depending on how you maintain it. Some customer care it very well and use it more than 12 months. Treat it like your own hair and take very good care of it to last longer.